10 Tips for Telephone Success

The telephone is an often under-appreciated and much maligned piece of office equipment. Have you stopped to consider how much business you conduct over the telephone? These 10 tips will help you improve your telephone presence and presentations.

1. You are the "Manager of First Impressions" for your business. Whenever you pick up the telephone, put a smile on your face first. It will enhance your vocal quality and you will sound pleasant and relaxed.

2. Listen attentively to the person you are speaking with. Recall why your dog is such a good listener: listen actively and in the moment. Multi-tasking is the enemy of effective listening.

10 Tips for Telephone Success

3. Let other people talk! Make sure your caller has completely finished speaking before responding. Remember: sometimes they aren't done talking; they are just coming up for air.

4. Use open-ended questions to get people to speak more freely. You should always talk less than the person you have called. It makes others feel more comfortable, particularly if you are asking them to make a decision. The more they talk, the easier it is for them to "buy into" what you are proposing.

5. To create affinity with your callers, speed up or slow down your speaking voice to better match theirs. They won't realize why they feel comfortable, they just will.

6. Use your words for best results. Keep in mind you can phrase anything positively, negatively or neutrally. Phrasing your words positively will help you get better results more easily.

7. Voice mail can be your friend. Avoid leaving voice mail messages but if you must, think of it as a 30 second commercial on a highly rated radio program. You have the opportunity to get your message into the "ears" of your most desired audience. Your message should reflect this.

8. Plan your telephone presentations in advance. Think out all the various scenarios you might be faced with and write it out. This is called pre-call planning.

9. Tape yourself for self-improvement. Listen to yourself carefully and decide what areas you want to improve.

10. Make an action plan. Focus on only one area at a time. When you feel comfortable, move to your next area and repeat.

We use the telephone as our primary form of personal communication. People who are good with this medium increase their opportunities for success.

10 Tips for Telephone Success
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Jo Ann Kirby is president of KRG Communications Group. She has 20 years experience in sales, telephone sales and sales management and an extensive background in training and development. Her background also includes extensive b2b telesales management experience. Jo Ann has been published in The Toastmaster, NAPPS Network and Commerce magazines. She can be contacted at jkirby@krgcommunications.com

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The 3 Advantages of Social Skills Development

Do you consider yourself to be a 'people person'? If not, are you the exact opposite where you are just content sitting in the background waiting for others to notice you? Or, are you somewhere in the middle of the two? No matter which of these three categories you belong, one thing is clear: even on the most superficial level, man needs to socially interact in order to survive. If you would like to work on your being less of a wallflower and lean more towards being a people person, there are some steps that you can take which will lead to social skills development.

First, take a look at the advantages of social skills development:

1. You and the people around you will benefit if your social skills will be developed and enhanced.

The 3 Advantages of Social Skills Development

If you are used to blending in the midst of the crowd or you dislike being the center of attention, you may not be giving yourself the opportunity to develop better personal relationships and meet other wonderful people aside from those who are already in your social circle. If you can hold your own in a conversation, if you can speak coherently in front of a large group of people or even on stage, if you know how to make other people feel comfortable - then both you and the people around you will benefit through your social skills development.

Not only will your self-confidence improve, but you will also feel more comfortable in the fact that you can handle yourself in any given situation - and you are not afraid to commit a social blunder. On the other hand, the people around you will be attracted to your enthusiasm and the self-confidence, and the positive air that you exude so you will have better chances of widening your social circle and enhancing your personal relationships.

2. You can learn about conflict management and you will have a better understanding of the way that people interact in a social setting.

Through social skills development, you will have the ability to adapt to all sorts of personalities and you will gain the confidence to fit in any given situation. Skills like knowing how to communicate effectively, how to resolve conflicts, how to actively listen to what other people are saying and learning how to interpret the body language of other people to know how they are feeling so that you can formulate an appropriate response are all part of social skills development. With these abilities, you can hold your own in any social setting.

3. The positive impact of social skills development will give you a better quality of life.

If you compare the social life of a timid woman to one who has a bubbly, infectious personality - you will see a big difference starting from the number of friends that they keep. By keeping mostly to yourself, you are limiting your social and professional opportunities to the people that you already know. On the other hand, if you will learn how to think positively, the way that you look at life will give other people the impression that you are fun to be with.

Also, in a professional setting, your superiors and colleagues will see your potential in people management because you are excelling in a professional environment. Social skills development will definitely have a positive impact in your life as a whole, since you are getting a go at widening and enriching your social interactions.

With social skills development, you will feel more confident with the way that you handle yourself in a social or professional environment.

The 3 Advantages of Social Skills Development
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Peter Murphy is a peak performance expert. He recently produced a very popular free report: 10 Simple Steps to Developing Communication Confidence. Apply now because it is available only at: conversation starters

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Networking: 5 Fantastic Ways To Network Effectively

It seems as if everybody is into networking these days but only a handful of people know how to network effectively. Don't miss out on golden opportunities to become acquainted with those who can help you personally and professionally. Follow my list and you'll be utilizing all those fantastic new contacts in no time!

1. Look utterly presentable! Being smartly dressed will go a long way in attracting people to you. Wearing a nice suit is not enough. Make sure you pay attention to the finishing touches such as your shoes (are they polished?), your nails (are they short and clean for men and manicured for ladies). Is your hair clean and tidy? In short, how you present yourself is how people will treat and respond to you.

2. Do not pass out your business cards to just anyone. Although I am sure you want to publicise your business or maybe just yourself (!), others will view this as being a little too eager. Hold back. Get to know others and only then suggest that you exchange details if you feel that there is a rapport.

Networking: 5 Fantastic Ways To Network Effectively

3. Don't try to work the room. Contrary to popular belief, working the room can work against you. It's the law of diminishing returns. About two years ago I went to a networking function with a friend of mine whom I'll call Ravi. Before long, Ravi had met everyone in the room. However, I held back and noticed a lady reading a French daily paper. I approached her as I am a Francophile and we got on so well we chatted the entire evening. Ravi was disappointed in me as he always thought of me as a "great networker". I tried to explain that it is not the quantity but the quality. I have since become incredibly good friends with that lovely fellow Francophile and we have gone to many cultural functions and made some wonderful friends together. Ravi on the other hand, never heard or stayed in touch with one of those people with whom he had met that first evening.

4. Don't limit yourself to business networking. When we think of networking we think of business events and functions. However, don't discount other opportunities such as cultural associations and even volunteering. If you come from a particular ethnic heritage, think about joining local associations which will enable you to meet others like yourself. Volunteering is also a great way to meet people from all walks of life and some of the best friends and business contacts I have made have been through volunteer work. It also makes you feel better that you are contributing to society and not just thinking about how the next person can help you.

5. Prepare to stay in touch. While it is nice meeting new people at networking events, it's pointless if you do not follow up. Make a point of contacting people whom you met within a day or two either by phone or email. I was particularly impressed by a young banker who sent me his business card with a short note by snail mail (he had just run out of cards when I had met him). Suggest to your newfound networking buddies a small group lunch and ask them to bring along a friend. Just keep the momentum going.

Following my 5 Fantastic Ways To Network Effectively will make you not only better at networking, it will attract more people to you as well. As they say, it is a two way street.

Best of luck and happy networking!

Networking: 5 Fantastic Ways To Network Effectively
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By M. Tan
Executive Director of Yumcha.com.au
http://www.yumcha.com.au
Australia's Premier Networking Site for Asian Professionals

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Social Networking: Positive and Negative Aspects

Social Media and Social Networking sites are taking the internet by storm. Social media serves as a great platform to interact with friends, relatives or make new friends and meet new people online. Social Media sites are technologically advanced web interfaces offering content-exchange via short-messaging services, email or chat. In spite of its growing popularity, social media faces threats of hacking.

Although people find social media essential for retaining ties, it poses threat of vulnerabilities. Since social media consists of personal information, the users must be extremely careful while providing confidential information to these sites. Though some famous social networking sites, such as, Facebook, twitter, LinkedIn, Google and Orkut, etc are extremely popular, they too face the threats to its users who are oblivious to safe internet practices. It is better not to give out passwords very easily, too much information sharing can often be counter-productive. It is advisable not to reveal your future travel plans on a social media site, your profile viewer with malicious intentions may plan to commit burglary in your apartment!

Therefore, privacy concerns must be of primary importance in networking. It is true that social networking provides an opportunity to develop inter-personal relationship, one need to be aware of the possible security threats. Especially, students often post detailed and specific information, on Facebook, Friendster, MySpace, etc, they can be more easily traced by strangers and even acquaintances!

Social Networking: Positive and Negative Aspects

Often they violate the school policy or the code of conduct by posting inappropriate pictures or information on their social networking profiles, so they are held accountable when the school administrators further investigate the matter. Moreover, other disadvantage is that students are often turned down job offers because of their information employers are finding out about students on their social networking sites! The employers take these images the students portray on these sites very seriously because it depicts the reflection of personal character!

Well, keeping aside the dangers of socializing on the net, it can be a good way to communicate with friends and relative, also to make connection to people with similar tastes, interests and goals! Thanks to social networking sites, because often meeting people personally has become the thing of the past. Thus, staying connected with classmates and colleagues is a major benefit of social networking sites!

It helps to stay connected with different cultural program, events listing and other information related to campus culture. What a great way to stay understand and stay connected to your campus community as a whole! Most importantly, these sites offer students the opportunity to create a positive self image.

Last but not the least, if you want to stay safe on the net, evaluate your profile account and postings frequently.Do not post your personal information, address or cell number. You can utilize and adjust your privacy settings so as to control who has the access to your personal information.

As it is said, everything has both bright and dark sides, we should be careful in using social networking sites constructively rather than destructively! So, enjoy, happy networking!

Social Networking: Positive and Negative Aspects
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The Author Kathy Fernandes is a freelance writer in local newspaper and magazines covering topics like networking and social media.

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PNC Bank Online Banking

PNC Bank Online Banking is the service offered by PNC Bank to its customers and accountholders. Through this service, the bank helps you:
Access your PNC Banking accounts any time of the day, from anywhere in the world. Save on time by performing various banking functions over the net.
Banking Facilities Offered by PNC-Bank Online Banking

The Bank has provided its customers and accountholders several facilities through the Internet Banking service. This free-of-cost online banking service helps account holders:
Stay in touch with their finances by providing them a comprehensive summary of their PNC personal, business and investment accounts. View their monthly statements and print and download the statements for the period of up to 36 months. Access their accounts, check their account balances and review recent transactions for accuracy and authenticity. Transfer funds from one account to another over the net. The transfer of money can be done between two PNC Bank accounts or between a valid PNC-Bank account and a valid account at any other financial institution. Receive their bills online. This reduces probability of customers incurring a fine due to delay in bills. Save time and money by enabling them to pay their bills online. Toremaininformed about every event related to their accounts and bills through e-mail notifications.
Additional Facilities Offered by the PNC-Bank Online Banking Service

Through the Internet Banking service of PNC Bank, accountholders can also:
Change their personal information Order for checkbook Make request for stop payments and copies of deposit slips, cleared checks or account statements Sign in for additional services such as Verified by Visa and PNC FYIs & Deals Locate ATMs or branches of PNC Banks Explore product information, tools, articles and special offers.

PNC Bank Online Banking

However, to use PNC Bank Online Banking, accountholders need to register for the service. They can do so over the net through the bank's website.

PNC Bank Online Banking
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Kitz is and internet marketing professional & is working with Veda Informatics, a content development services & web development services company. Kitz also is a social media geek, having vast social network presence over several social media sites.

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